Last updated: September 20, 2023
Information We Collect
A. Information You Provide to Us.
You provide us with personal information about yourself when you use the website, communicate with us or make a payment.
If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. When we send you emails, we may track whether you open them or click links to learn how to deliver a better customer experience and improve our Services.
If you make a purchase through our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.
When you use our Services, we may receive any personal information you provide or otherwise make available to us via our Services. For example, when you use AskYoutube, we receive information pertaining to the query you made.
B. Information We Collect When You Use Our Website.
When you use our Website, we automatically collect personal information about your device and how you use our Website.
We receive information about the device and software you use to access our Website, including IP address, web browser type, operating system version, manufacturer, application installations, and device identifiers.
Information from Cookies and Similar Technologies.
We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Website.
Strictly Necessary Cookies.
Some Cookies are strictly necessary to make our Services available to you. We cannot provide you with our Services without this type of Cookies.
Functional Cookies are used to recognize you when you return to our Services. This enables us to adapt our content for you and remember your preferences. For example, we use functional Cookies to remember your choice of language or region.
Analytical or Performance Cookies.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
C. AskYoutube: Large Language Model Powered Video Question & Answer
Our service, AskYoutube, integrates Large LanguageModels, allowing for the extraction of key information from YouTube videos to produce relevant and personalized outputs in response to your inputs and questions. A language model is a type of AI technology that can be used in various contexts, including natural language processing, chatbots, and other applications that involve human interaction.
Information We Collect When You Use AskYoutube
Information Provided by Users Using AskYoutube.
For your privacy, we store all your information (both user information and query information) securely on servers.
When you use AskYoutube, we will collect any information you input into the application, such as questions, comments, keywords, and other text-based messages.
We May Use the Information We Collect from AskYoutube
We use the information we collect from AskYoutube:
How We Disclose the Information We Collect from AskYoutube
Vendors and Service Providers.
We NEVER disclose any information we receive to vendors and service providers retained in connection with the provision of AskYoutube.
Legal Bases for AskYoutube.
We process the information you upload into the AskYoutube application as needed to provide you with the AskYoutube service.
Compliance with a Legal Obligation.
We may process the information you upload into the AskYoutube application, where we have a legal obligation to do so.
We process the information you upload into the AskYoutube application for our legitimate interests, namely for product development and internal analytics purposes.
How We Use the Information We Collect
We use information from or about you for a variety of purposes detailed below. These purposes include providing and improving our Services, communicating with you, marketing to you, preventing fraud, enforcing our Terms of Service, complying with legal requirements, and other purposes we tell you about when we collect your information.
We use the information we collect:
Legal Bases For Processing European Information
If you are located in the European Economic Area or the United Kingdom, we only process your personal information when we have a valid “legal basis,” including as set forth below.
We may process your personal information where you have consented to certain processing of your personal information.
We may process your personal information where required to provide you with our Services. For example, we may need to process your personal information to respond to your inquiries or requests.
Compliance with a Legal Obligation.
We may process your personal information where we have a legal obligation to do so. For example, we may process your personal information to comply with tax, labor, and accounting obligations.
We may process your personal information where we or a third party have a legitimate interest in processing your personal information. Specifically, we have a legitimate interest in using your personal information for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Services. We only rely on our or a third party’s legitimate interests to process your personal information when these interests are not overridden by your rights and interests.
How We Share the Information We Collect
We do not share or otherwise disclose the information we collect from or about you except as described below or otherwise disclosed to you at the time of the collection.
We use analytics services such as Mipanel and Google Analytics to collect and process certain analytics data. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, your comments, and the dates and times of your visits.
As Required By Law and Similar Disclosures.
We may access, preserve, and disclose information that has been collected if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers.
We may also disclose your information with your permission.
Your European Privacy Rights.
If you are located in the EEA or the UK, you have additional rights described below.
You may request access to the personal information we maintain about you, update and correct inaccuracies in your personal information, restrict or object to the processing of your personal information, have your personal information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your personal information to another company. In addition, you have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
You may withdraw any consent you previously provided to us regarding the processing of your personal information at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdrew your consent.
Do Not Track.
There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
If you choose not to provide us with the information we collect, some features of our Services may not work as intended.
We use reasonable safeguards to protect the information we collect, but we cannot guarantee the security of your information.
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
We take measures to delete your personal information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When we process personal information for our own purposes, we determine the retention period taking into account various criteria, such as the type of services provided to you, the nature and length of our relationship with you, possible re-enrollment with our Services, the impact on our Services we provide to you if we delete some information from or about you, and mandatory retention periods provided by law and the statute of limitations.
California residents have specific privacy rights
If you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with a Service, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
Our Services are not intended for children under 18.
We store the information we collect in the United States and may transfer it outside your country. When doing so, we put in place relevant safeguards to afford adequate protection for your personal information.
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the EEA, the UK, or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. We may transfer personal information from the EEA or the UK to the U.S. and other third countries based on European Commission-approved or UK Government-approved Standard Contractual Clauses, or otherwise in accordance with applicable data protection laws. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
AskYoutube is responsible for processing your information. If you have any questions, comments, or concerns about our processing activities, please email us at firstname.lastname@example.org.